In the world of facilities management, “self-performing” is a term that is commonly misused. Let’s take a minute to talk about what self-performing is and the major differences between it and aggregated services.
What does “self-performing” mean?
Self-performing facility management companies complete the work themselves with their own staff and technicians. Under a self-performing model, the scheduling, work, and follow-up are all completed by the same organization. This is true for all FM projects from Hard FM like HVAC, electrical, and plumbing to Soft FM like janitorial services as well as construction and energy projects.
Aggregators, on the other hand, are companies who hire service providers or subcontractors for different trades and services across multiple regions in order to perform FM services. Unlike self-performing companies, aggregators contract networks of providers on a case-by-case basis and the aggregator simply marks up the cost of the service provider and passes it through to the customer. This model is more expensive and less efficient than someone who is truly self-performing.
At NFD, we believe that self-performing means even more than performing the work ourselves. It means approaching projects with a partnership mindset to assure we are looking out for a client’s long-term needs as well as driving short-term problem-solving. With a self-performing facility management company, you won’t get different or unvetted technicians each time you need service. You will have a relationship with NFD and its technicians who know your facility and equipment inside and out.
To partner with a truly self-performing facilities management company means that your organization benefits from the ongoing presence of highly skilled professionals in a wide range of trades and services including, but not limited to:
Hard FM Services
- Heating, Ventilation, Air Conditioning/HVAC-R
- Fire Safety Systems
- Building Maintenance
- Generator Maintenance
Soft FM Services
- Landscaping & Snow Removal
- Cleaning & Janitorial
- Waste Management & Trash
- Energy Management
- Biohazard Waste Disposal
- Parking Lot Maintenance
- Power washing
- Pest Control
Self-performing and integrated facility management companies offer a highly competitive edge because they cut out the middle-man which reduces costs and time while streamlining communication.
While there are dozens of benefits, we want to highlight the 5 that have the most impact on service.
Top 5 Benefits of Self-Performing Facility Management Companies
1. Reliable and Continuous Service
Because self-performers utilize their own technicians, you can expect the same standard and quality of work whenever and wherever you need it, from coast to coast or trade to trade. The standards of performance are set by the FM company so you benefit from a formalized level of consistency. That level of service allows you to easily navigate complex projects with confidence knowing you have trusted communication and results.
2. Save Money
When working with a self-performing company, facility managers can rely on a standardized rate without the cost of the middle-man. No middle-man in the field and no middle-man filtering through service calls means there are no gaps in communication or service. Technicians within a self-performing system work for the FM company so there isn’t a markup on the price as there would be when aggregators hire from their network of contractors. In other words, the technician rate is the company rate.
3. Access to Skilled and Vetted Technicians Nationwide
When you have a facility need, self-performing agencies scan their roster to find the perfect technician for the job every time. Whether Soft FM like landscaping and cleaning services or Hard FM like HVAC, plumbing or electrical, self-performing companies have access to several skilled technicians that can get the job done.
We’ve all heard the age-old phrase “time is money.” Self-Performing FM providers manage projects with reduced response and resolution time so you can continue serving your organization’s facility needs. With technicians on standby, you have added peace of mind knowing they can quickly address your projects with optimal efficiency.
Because self-performing facilities management companies work with their facility partners on a consistent and ongoing basis, they provide a level of safety and security in their projects that you might not find with aggregators. Because the technicians work directly for the FM company, they are more properly vetted and trained than contractors in an aggregator model, who may not have any previous work or performance history. This more formal approach to safety and security leads to a more advanced project workflow.
Drive Success with Self-Performing
NFD is an integrated self-performing facility management company comprised of highly skilled technicians nationwide. Our forward-thinking approach to facilities management reduces resolution time during critical moments with a fully staffed centralized command center and industry-leading technicians. Put yourself first, with a self-performing facility management company.
If you’re ready to experience the difference a self-performing facility management company can make, contact us today to set up a consultation for your organization.