We believe that with our deep understanding of the industry and dedicated service team, we can accomplish our goals, deliver on our promise, and drive our vision forward. The values that inform our decisions and provide for our progress include:
We value communication that is efficient, timely, direct, and clear. We streamline communication through proprietary technology and our command center.
We always speak directly with our facility manager customers so they have the constant, real-time project tracking and the information they may need at any given moment.
Value Proposition
National Facilities Direct offers integrated, comprehensive, and self-performing facility management services for a wide variety of industries nationwide.
We are dedicated to streamlining communication and project management for efficient service to even the most remote locations — all in a cost-effective manner.
Brand Promise
We deliver self-performing facility management by employing technicians across the country.
Our centralized command center is supported by proprietary technology that streamlines communication and efficiency.
Brand Vision
We see the many benefits and power of a single trusted partner that can meet all facilities and their needs, and we strive to be that partner for all of our partners.
The future of facility management cuts out the middle man, consolidates communication, simplifies service requests, and reduces response and resolution time.
In just three months, compliance quality and work verification KPIs increased from 18% to 95% —a rate we have helped maintain and expand upon eversince.
Quality
We value quality in many forms:
– Quality of service
– Quality of staff
– Quality of communication
– Quality of relationships
Quality service is accomplished through quality staff and the quality of our communication. Without both, we cannot build quality relationships.
We embrace the fact that this culture of quality’ is the foundation for the future of our business and our partnerships.
Communication
We value communication that is efficient, timely, direct, and clear. We streamline communication through proprietary technology and our command center.
We always speak directly with our facility manager customers so they have the constant, real-time project tracking and information they may need at any given moment.
Relationship
We value relationships with not just our customers but also with our technicians and command center teams. We take great pride in working with repair, service, and construction professionals who are experts in their trade and mirror our service values.
We are honored to be in a position where we can create jobs for people across the country doing what they love and supporting their families.