Case Studies​
The Result
29%
maintenance spend
Saved on overall maintenance spend
$194
Average WO cost reduction
39%
Reduction in equipment downtime
Reduction in equipment downtime
"We never thought one company could do it all."
Restaurant
National Facilities Direct (NFD) worked with a popular chain of fast-casual restaurants that was struggling with inconsistent and poor quality of service across their locations. This had led to a dip in customer satisfaction ratings and a need to catch up on repeat business.
The problem
The client’s partnership with multiple vendors to handle their maintenance needs was not proving to be successful, as they were unable to achieve their desired levels of efficiency and effectiveness. The client faced several issues, such as equipment breakdowns, delayed response times, and a lack of accountability on the vendor’s part. These issues resulted in increased expenses, reduced productivity, and a loss of control over their KPIs. As a result, the client was struggling to maintain their equipment and meet their business goals.
The problem​
The Solution
NFD provided a comprehensive facilities management solution for all of the client’s locations to address their challenges. This included regular maintenance of all critical equipment such as HVAC systems, refrigeration units, cooking equipment, and lighting. NFD also standardized pricing and provided a unified workflow for all maintenance activities.
To provide complete 360-degree visibility, NFD helped set thresholds for each service call per trade and set averages by the marketplace. The proactive communication from NFD kept the client in the loop at all times, so they were always aware of any issues and provided solutions to problems before they became major concerns.
By partnering with NFD, the chain of restaurants noticed significant improvements in their overall customer satisfaction ratings. The regular maintenance of all critical equipment increased productivity and reduced expenses, and the standardized pricing and unified workflow allowed for better control over the KPIs. The proactive communication helped establish a better working relationship between the client and NFD.
In conclusion, NFD provided a customized solution that helped this chain of restaurants overcome its maintenance challenges and improve its overall customer satisfaction. The client achieved a more efficient and cost-effective facilities management program that improved their overall operations and ultimately helped them increase their revenue.