Case Studies​

C Store & Gas Station

Industry
C store & gas station
Geographics
National wide
Size
6000+ locations domestically
With over 6000+ locations domestically and thousands more abroad, this client is one of the most significant players in the industry. Handling such a large operation presents its apparent challenges, and when you bring into the mix having several food chains in the mini marts, it makes the operation that much more robust.

The problem

Being decentralized. Not having any work management system or CRM to track operational needs efficiently in real-time provided systemic challenges and left holes in the ability to obtain a clear image of budgetary spending and much-needed physical assessment management data.

Furthermore, sourcing and storing spare units, preventive and corrective parts, and RTUs represents additional operational challenges that directly affect each location’s daily revenue.

The problem​

Being decentralized. Not having any work management system or CRM to track operational needs efficiently in real-time provided systemic challenges and left holes in the ability to obtain a clear image of budgetary spending and much-needed physical assessment management data.

Furthermore, sourcing and storing spare units, preventive and corrective parts, and RTUs represents additional operational challenges that directly affect each location’s daily revenue.

The Solution

NFD thoroughly evaluated this client’s entire facility operations department.

NFD immediately identified the systemic errors and went to work by providing the robust department with its proprietary work management system. It further streamlined the communication throughout sub-departments by grouping selected marketplaces together.

Additionally, NFDs’ implementation of pricing benchmarks for the most frequently common repairs and storage of the most commonly used F&B units and RTUs significantly reduced downtime and unnecessary spending.

The Result

63%

Overall resolution
 time improved

Overall resolution time improved

44%

Overall maintenance
savings

Overall maintenance savings

360°

Visibility and clear data
insight availability

Visibility and clear data insight availability

"It's very obvious these guys are good at what they do."

Regional Service Manager