Case Studies
C Store & Gas Station
The problem
Being decentralized. Not having any work management system or CRM to track operational needs efficiently in real-time provided systemic challenges and left holes in the ability to obtain a clear image of budgetary spending and much-needed physical assessment management data.
Furthermore, sourcing and storing spare units, preventive and corrective parts, and RTUs represents additional operational challenges that directly affect each location’s daily revenue.
The problem
Being decentralized. Not having any work management system or CRM to track operational needs efficiently in real-time provided systemic challenges and left holes in the ability to obtain a clear image of budgetary spending and much-needed physical assessment management data.
Furthermore, sourcing and storing spare units, preventive and corrective parts, and RTUs represents additional operational challenges that directly affect each location’s daily revenue.
The Solution
NFD thoroughly evaluated this client’s entire facility operations department.
NFD immediately identified the systemic errors and went to work by providing the robust department with its proprietary work management system. It further streamlined the communication throughout sub-departments by grouping selected marketplaces together.
Additionally, NFDs’ implementation of pricing benchmarks for the most frequently common repairs and storage of the most commonly used F&B units and RTUs significantly reduced downtime and unnecessary spending.
The Result
63%
Overall resolution
time improved
Overall resolution time improved
44%
Overall maintenance
savings
Overall maintenance savings
360°
Visibility and clear data
insight availability
Visibility and clear data insight availability
"It's very obvious these guys are good at what they do."
Regional Service Manager