Case Studies​

Retail

Industry
Retail
Geographics

Nationwide

Size
1700 Locations

1700 retail locations of this retail giant were constantly disappointed by their service vendors providing them high expectations and underachieving.

The problem

Constantly dissatisfied with their preferred vendors’ results, the client had to act reactively to tackle their problems, increase their expenses, and lose control of their KPIs.

The problem​

Constantly dissatisfied with their preferred vendors’ results, the client had to act reactively to tackle their problems, increase their expenses, and lose control of their KPIs.

The Solution

National Facilities Direct provided MEP support, including back-of-house equipment (Dock Levelers, Receiving doors, forklifts…), standardized pricing, unified workflow, and proactive communication for all 1700 retail locations nationwide.

For predictability in expenses and setting KPI expectations, NFD helped set thresholds for each service call per trade and, furthermore, got granular by setting averages by the marketplace for complete 360-degree visibility.

The Result

$204

Saved on average WO

Saved on average WO

$7.8 million

saved in the first 2 quarters
saved in the first 2 quarters

456%

Average resolution
time improved

Average resolution time improved

“ National Facilities Direct is the best vendor our organization has partnered with.”

Director of facilities