Case Studies
Retail
Nationwide
1700 retail locations of this retail giant were constantly disappointed by their service vendors providing them high expectations and underachieving.
The problem
Constantly dissatisfied with their preferred vendors’ results, the client had to act reactively to tackle their problems, increase their expenses, and lose control of their KPIs.
The problem
Constantly dissatisfied with their preferred vendors’ results, the client had to act reactively to tackle their problems, increase their expenses, and lose control of their KPIs.
The Solution
National Facilities Direct provided MEP support, including back-of-house equipment (Dock Levelers, Receiving doors, forklifts…), standardized pricing, unified workflow, and proactive communication for all 1700 retail locations nationwide.
For predictability in expenses and setting KPI expectations, NFD helped set thresholds for each service call per trade and, furthermore, got granular by setting averages by the marketplace for complete 360-degree visibility.
The Result
$204
Saved on average WO
$7.8 million
456%
Average resolution
time improved
Average resolution time improved
“ National Facilities Direct is the best vendor our organization has partnered with.”
Director of facilities