Case Studies​
The Result
$204
Saved on average WO
$7.8 million
456%
Average resolution
time improved
Average resolution time improved
“ National Facilities Direct is the best vendor our organization has partnered with.”
Director of facilities
Retail
Nationwide
National Facilities Direct (NFD) recently provided MEP support to a nationwide US retailer with 1700 locations across multiple states. The client had been consistently disappointed by their service vendors, who failed to meet their expectations and deliver satisfactory results.
The problem
The client had to deal with a major problem of consistently dissatisfactory results from their preferred vendors, which led them to reactively tackle problems, increase their expenses, and lose control of their KPIs. This situation made it difficult for the client to manage their facilities efficiently and effectively, resulting in frustration and increased costs.
The problem​
The client had to deal with a major problem of consistently dissatisfactory results from their preferred vendors, which led them to reactively tackle problems, increase their expenses, and lose control of their KPIs. This situation made it difficult for the client to manage their facilities efficiently and effectively, resulting in frustration and increased costs.
The Solution
NFD’s solution was to provide standardized pricing, unified workflow, and proactive communication for all 1700 retail locations. NFD’s team of highly trained professionals offered MEP support, including back-of-house equipment such as Dock Levelers, Receiving doors, and forklifts. This helped to ensure that the client’s facilities were well-maintained and operating efficiently.
To improve predictability in expenses and set KPI expectations, NFD helped set thresholds for each service call per trade and established averages by the marketplace for complete 360-degree visibility. This allowed the client to have greater control over their facilities management costs and performance metrics. As a result of NFD’s efforts, the client was able to enjoy greater reliability, efficiency, and consistency in their facilities management services.