National Facilities Direct Welcomes Ross Dress for Less: Nationwide Reactive Maintenance At Scale

A Partnership Built for Excellence

We are excited to announce our new strategic partnership with Ross Dress for Less (Ross), a leading off-price retailer renowned for delivering exceptional value nationwide. This partnership expands National Facilities Direct’s (NFD) vast footprint and reinforces our commitment to delivering reactive maintenance solutions on a national scale.

What Is Reactive Maintenance?

Reactive maintenance refers to maintenance activities that are performed in response to equipment breakdowns, failures, or other unforeseen issues that impact operational efficiency. Unlike preventive maintenance, which is scheduled in advance and aims to prevent breakdowns through regular inspections and upkeep, reactive maintenance is reactionary and occurs after a problem has already occurred.

This approach involves quickly addressing and resolving issues to minimize downtime and restore equipment or facilities to their optimal operational state. Reactive maintenance plays a crucial role in industries where unexpected failures can disrupt operations, requiring prompt intervention to maintain productivity and minimize potential losses. At NFD, we excel at providing responsive reactive maintenance services that guarantee uninterrupted operations and maximize uptime for our corporate clients.

The Power of Reactive Maintenance: Fast, Efficient, and Effective Solutions

When it comes to maintaining large, complex facilities like Ross locations across the country, reactive maintenance is crucial to keeping operations running smoothly. Whether it’s addressing unexpected repairs or managing urgent issues, NFD is always ready to respond quickly and effectively.

“Ross benefits from our ability to provide reactive maintenance at scale, ensuring every location remains operational, safe, and fully functional. Leveraging our proprietary ERP system, advanced call center, and nationwide team of over 3,000 technicians, National Facilities Direct excels in delivering quick and efficient solutions at a moment’s notice,” explains Vince Kiel, Founder and CEO of National Facilities Direct. “Our ability to respond to maintenance requests at scale, 24/7, 365 days year, even in the most remote areas, is what sets us apart. It’s a capability few can match.”

Why Reactive Maintenance Matters

In the retail sector, timeliness is critical. Delays in addressing maintenance issues can lead to costly downtime, compromised customer experiences, and lost revenue. Partnering with NFD ensures that issues will be quickly resolved, enabling uninterrupted store operations.

When it comes to reactive maintenance, our relationship extends beyond repairs and emergencies to include responding to quick requests, tight deadlines, and projects of all kinds that require rapid scaling for clients like Ross. In fact, National Facilities Direct successfully completed 500 store refresh projects for Ross within a tight 2-month timeframe, surpassing previous vendor limitations on pricing and deadlines. This achievement underscores our commitment to proactive partnerships when it comes to reactive maintenance that encompasses comprehensive renovations, rehabs, and future full-scale builds, in addition to routine maintenance and emergency repairs. By demonstrating our ability to swiftly address urgent needs and meet stringent timelines, we uphold operational efficiency and strategic foresight when it comes to our clients’ facility management needs.

About Ross Dress for Less: A Trusted Brand, Committed to Value

Ross Dress for Less, a member of the Ross Stores, Inc. family, is known for its commitment to delivering exceptional value through its off-price retail model. With over 1,600 stores in the United States, Ross offers quality brand-name apparel, footwear, accessories, and home goods at prices significantly reduced prices. The company’s focus on providing great value to its customers has made it one of the most recognized and respected brands in the discount retail sector.

About National Facilities Direct: A Partner You Can Rely On

At National Facilities Direct (NFD), we take pride in offering comprehensive facility solutions designed to support our clients’ operations around the clock and optimize their business performance. With a nationwide presence and a focus on efficiency, quality service, and rapid response, NFD delivers measurable results, saving clients time, money, and effort.

A Partnership Focused on Success: Looking to the Future

The partnership between Ross and National Facilities Direct underscores the pivotal role effective facility management plays in enhancing business performance. By prioritizing store maintenance and managing upgrades to storefronts, Ross enhances the shopping experience and ensures uninterrupted operations despite challenges.

As we continue to roll out reactive maintenance solutions across their nationwide network of stores, we remain committed to delivering exceptional value, supporting Ross in their pursuit of operational excellence, and providing them with the solutions they need to stay ahead in the competitive retail landscape.