We believe that with our deep understanding of the industry and dedicated service team, we can accomplish our goals, deliver on our promise, and drive our vision forward. The values that inform our decisions and provide for our progress include:
We value communication that is efficient, timely, direct, and clear. We streamline communication through proprietary technology and our command center.
We always speak directly with our facility manager customers so they have the constant, real-time project tracking and the information they may need at any given moment.
Value Proposition
National Facilities Direct offers integrated, comprehensive, and self-performing facility management services for a wide variety of industries nationwide.
We are dedicated to streamlining communication and project management for efficient service to even the most remote locations — all in a cost-effective manner.
Brand Promise
We deliver self-performing facility management by employing technicians across the country.
Our centralized command center is supported by proprietary technology that streamlines communication and efficiency.
Brand Vision
We see the many benefits and power of a single trusted partner that can meet all facilities and their needs, and we strive to be that partner for all of our partners.
The future of facility management cuts out the middle man, consolidates communication, simplifies service requests, and reduces response and resolution time.
In just three months, compliance quality and work verification KPIs increased from 18% to 95% —a rate we have helped maintain and expand upon eversince.
Our Team
Vince Kiel
Founder & Chief Executive Officer As the Founder and CEO of National Facilities Direct (NFD), Vince has transformed the facility management industry with innovative solutions and reengineered processes. Under his leadership, NFD has become a major player, managing over 1 million service tickets annually and employing 2,000+ professionals. Vince’s strategic focus on proprietary technologies, like a custom CRM system and state-of-the-art command center, has positioned NFD among a select group competing for top global IFM contracts. His commitment to optimizing processes continues to set new benchmarks for excellence in the industry.
Jonathan Fader
Chief Technology Officer As the CTO of National Facilities Direct, Jonathan uses his deep technical expertise to solve problems and develop strategies. His diverse background includes sales, maintenance, and commercial construction, giving him particular insight into the challenges and intricacies of facility management. Using this experience, he can navigate any issues, predict problems before they occur, develop tactics for success, and build strong, cohesive teams. Jonathan has a master’s degree in software development and is fluent in multiple languages.
Steve Coler
Executive Vice President During his twenty-year career, Steve has led sales and operations teams to generate revenue and optimize resources. He spearheaded the sales teams at AT&T, Comcast, and U.S. Home Renovations Inc., building the business from $0 to $10+ million in revenue in 12 months. Steve joined National Facilities Direct in 2022, heading the Sales & Client Success team in the FM and Construction divisions. Steve is now responsible for guiding the team in building client partnerships and creating growth strategies.
Hillary Koop
Director, Strategic Solutions Experienced in business development and sales, Hillary has a history of success working in the commercial real estate industry for the past twelve years. She thrives in high-stress, fast-paced environments and has worked with Fortune 100 clients and global teams. Before NFD, she was the Director of West Coast Business and Development Lead for Savills and the Senior Proposal Manager for JLL.
Amy Kanda
Director of Operations Amy plays a vital leadership role in maintaining and improving the efficiency of the organization's systems and processes. Previously VP of Operations for an international manufacturing import-export company, Amy has six years of experience in the facility management sector, giving her a deep understanding of the industry and how it operates. She’s also a Mechatronic Engineer, which allows her to bring a systems-based and technology-driven approach to her work, giving her the insight to implement innovations and drive optimization.
Tara Elmo
Director of Engineering Tara is a seasoned professional with a civil engineering degree and a robust background in the construction industry. As the Head of Engineering, Tara consistently delivers insightful feedback and achieves impactful results. Her collaborative approach allows her to build effective teams, and her leadership ensures that projects are executed efficiently and effectively. Her commitment to excellence and customer satisfaction, and her proven track record of success make her vital to the team's endeavors.
Quality
We value quality in many forms:
– Quality of service
– Quality of staff
– Quality of communication
– Quality of relationships
Quality service is accomplished through quality staff and the quality of our communication. Without both, we cannot build quality relationships.
We embrace the fact that this culture of quality’ is the foundation for the future of our business and our partnerships.
Communication
We value communication that is efficient, timely, direct, and clear. We streamline communication through proprietary technology and our command center.
We always speak directly with our facility manager customers so they have the constant, real-time project tracking and information they may need at any given moment.
Relationship
We value relationships with not just our customers but also with our technicians and command center teams. We take great pride in working with repair, service, and construction professionals who are experts in their trade and mirror our service values.
We are honored to be in a position where we can create jobs for people across the country doing what they love and supporting their families.