Case Studies
The Result
63%
time improved
Overall resolution time improved
44%
savings
Overall maintenance savings
360°
Visibility and clear data
insight availability
Visibility and clear data insight availability
"It's very obvious these guys are good at what they do."
Regional Service Manager
C Store & Gas Station
With over 6000 locations domestically and thousands more abroad, this client is one of the most significant players in the industry. Handling such a large operation presents its apparent challenges, and when you bring into the mix having several food chains in the mini marts, it makes the operation that much more robust.
The problem
Being decentralized. Not having any work management system or CRM to track operational needs efficiently in real-time provided systemic challenges and left holes in the ability to obtain a clear image of budgetary spending and much-needed physical assessment management data. Furthermore, sourcing and storing spare units, preventive and corrective parts, and RTUs represents additional operational challenges that directly affect each location’s daily revenue.
The problem
Being decentralized. Not having any work management system or CRM to track operational needs efficiently in real-time provided systemic challenges and left holes in the ability to obtain a clear image of budgetary spending and much-needed physical assessment management data. Furthermore, sourcing and storing spare units, preventive and corrective parts, and RTUs represents additional operational challenges that directly affect each location’s daily revenue.
The Solution
NFD thoroughly evaluated this client’s entire facility operations department. NFD immediately identified the systemic errors and went to work by providing the robust department with its proprietary work management system. It further streamlined the communication throughout sub-departments by grouping selected marketplaces together. Additionally, NFDs’ implementation of pricing benchmarks for the most frequently common repairs and storage of the most commonly used F&B units and RTUs significantly reduced downtime and unnecessary spending.
The implementation of NFD’s work management system allowed the client to effectively track operational needs in real-time and obtain a clear picture of budgetary spending and management data. The pricing benchmarks provided by NFD helped the client avoid overspending on frequently occurring repairs, while storing commonly used parts and units helped reduce downtime and improve revenue.