Case Studies
The Result
$9M
$167
321%
Average Response and
resolution time improved
Average Response and resolution time improved
“This is the best self-performed FM company in the game”
Maintenance Specialist
Grocer
Grocer
600+ Locations
With 600 plus immaculate grocer locations, this client was already in good shape with their sites being preserved by their service providers but was looking to reduce their spend. The client had always valued self-performing providers but had not had any rewarding past experiences from previous providers wearing a self-performing outfit for a national scale.
The problem
Local vendor partners chosen by the facility team resulted in an unstandardized process, significant fluctuations in pricing, poor response, and unhurriedly resolution time. The client had to face emergency repairs that cost them an exorbitant amount of money, leading to a severe lack of financial predictability, which adversely affected their bottom line. Furthermore, the response time for emergency repairs was four hours, which led to extensive downtime for their revenue-generating assets, resulting in significant losses for the client.
The problem
Local vendor partners chosen by the facility team resulted in an unstandardized process, significant fluctuations in pricing, poor response, and unhurriedly resolution time. The client had to face emergency repairs that cost them an exorbitant amount of money, leading to a severe lack of financial predictability, which adversely affected their bottom line. Furthermore, the response time for emergency repairs was four hours, which led to extensive downtime for their revenue-generating assets, resulting in significant losses for the client.
The Solution
National Facilities Direct (NFD) implemented its standard self-performing model and quickly tackled the day-to-day maintenance challenges while shaving off the unnecessary overspend for this grocery client. NFD’s solution was based on proactive measures, where they developed and implemented a preventive maintenance program, reducing the need for reactive repairs, and ensured that all assets were in top condition.
For this client, a significant amount of revenue was generated from their deli department. By reducing their Emergency response time from 4 hrs to 2, NFD assured no downtime for their revenue-generating assets and ratified no losses in perishable goods. NFD provided standardized pricing and reduced fluctuations in pricing, which helped the client gain better financial predictability, leading to more sound financial planning.