Dental Clinic

Case Studies​

The Result

130k

Average build out cost
down from 185k to 130k
Average build out cost down from 185k to 130k

40%

Shortened down time
of medical equipment

Shortened down time of medical equipment

1.6M

Saved on spending in the first quarter

Saved on spending in the first quarter

“Partnering with NFD was the best decision I have made since I started my career in facility management.”

“Partnering with NFD was the best decision I have made since I started my career in facility management.”

Construction Manager & Director Of Facilities

Dental

Industry

Healthcare

Geographics
Tri-States
Size

250+ Locations

With more than 250 locations and on pace to open 50 new clinics a year, this dental care organization is one of the fastest-growing institutions in the industry. As a sole provider for comprehensive maintenance, build-outs, and recurring janitorial services, National Facilities Direct (NFD) has partnered with the organization since 2020 to help streamline its growth.

The problem

This dental client is a prominent leader in the dentistry care industry and is continuously growing, opening around 50 new clinics every year. However, this growth has presented several challenges that hinder efficient facilities management. Frequent build-outs, medical equipment breakdowns, a facility department of only one, and the absence of a work order management system make it difficult to manage facilities efficiently and effectively. As a result, the client needed a reliable and integrated partner that can streamline communication and project management, reduce response and resolution time, and simplify service requests. National Facilities Direct (NFD) stepped in to provide comprehensive and self-performing facility management services, addressing these challenges with its proprietary technology and cost-effective solutions.

The problem​

This dental client is a prominent leader in the dentistry care industry and is continuously growing, opening around 50 new clinics every year. However, this growth has presented several challenges that hinder efficient facilities management. Frequent build-outs, medical equipment breakdowns, a facility department of only one, and the absence of a work order management system make it difficult to manage facilities efficiently and effectively. As a result, the client needed a reliable and integrated partner that can streamline communication and project management, reduce response and resolution time, and simplify service requests. National Facilities Direct (NFD) stepped in to provide comprehensive and self-performing facility management services, addressing these challenges with its proprietary technology and cost-effective solutions.

The Solution

To address the challenges, National Facilities Direct performed a detailed cost analysis of the client’s build-out costs and service call frequency. The analysis revealed that the average cost per service call was overly expensive and that a self-performing facility management (FM) model could significantly reduce costs.

NFD provided a customized workflow for the client’s limited facility and construction staff, enabled by integrating a priority work order management system for all management to utilize. This provided transparency and much-needed data collection for the client’s leadership. NFD also provided a threshold and metrics structure for future build-out projects and service calls for general maintenance and medical equipment. The customized solution helped the client manage its facilities more efficiently and effectively, freeing up staff to focus on providing exceptional dental care.

In conclusion, National Facilities Direct’s self-performing FM model and proprietary technology helped the dental client overcome challenges related to rapid growth, allowing it to focus on providing premier dentistry care to its patients.